Beginning July 31, 2024, Google will discontinue the chat feature in Google Business Profile. While customers can still find and contact your business through Google Search and Maps, this change highlights the need to optimize other profile elements. Ensure your website is user-friendly and informative, update your business descriptions, and leverage high-quality visual content to maintain strong customer engagement.

Key Actions:

  1. Enhance Your Website: Ensure it is user-friendly and integrates alternative chat solutions or contact forms.
  2. Optimize Business Descriptions: Keep them comprehensive and up-to-date to effectively communicate your offerings.
  3. Leverage Visual Content: Use high-quality photos and videos to create a personal connection with your audience.

For more details on this change, visit the Google Help Center.

If you need assistance updating your website, visit the Olive Branch Digital contact page to get expert help.

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